Refund policy

At Nuvora, we want you to be completely satisfied with your purchase. If you receive an item with a genuine issue, you may request a return within 7 days of delivery, subject to the conditions mentioned below.

1. 7-Day Return Policy

Nuvora offers a 7-day return policy from the date your order is delivered.

If your product arrives damaged, defective, incorrect, or has another eligible issue, you must contact us within 7 days of delivery.

Requests made after 7 days may not be accepted.

2. Replacement Instead of Refund

Nuvora does not offer monetary refunds for eligible returns.

If your return request is approved, we will provide a replacement of the same item.

The replacement will be for the same product and, where applicable, the same specifications as the original order.

No cash refund, bank refund, card refund, or store-credit refund will be provided for an approved return.

3. Video Proof Is Mandatory

To request a return or replacement, you are required to provide a clear video recording showing the issue with the product.

The video should clearly show:

  • The package/product you received.

  • The product condition when received.

  • The specific damage, defect, wrong item, or other issue.

  • The issue clearly enough for our team to review.

  • The product and relevant packaging, where applicable.

A video showing the actual problem with the product is mandatory for a return request.

If you do not provide the required video proof, Nuvora may reject the return request, and the product may not be eligible for return or replacement.

4. Unboxing Video Recommended

We strongly recommend recording a continuous unboxing video when opening your package.

An unboxing video can help us verify the condition of the product and packaging at the time of delivery and can make the return review process easier.

For damaged, defective, incorrect, or missing-item claims, video evidence may be required before a replacement can be approved.

5. Conditions for Return

To be eligible for a return/replacement:

  1. The request must be submitted within 7 days of delivery.

  2. The product must have an eligible issue such as damage, defect, or receiving the wrong item.

  3. You must provide the required video proof clearly showing the issue.

  4. The product should be returned in its original condition, along with original packaging and accessories, where applicable.

  5. The product must not have been intentionally damaged, altered, modified, resized, repaired, or misused by the customer.

  6. The product must not show signs of unreasonable wear or damage caused after delivery.

  7. The return must be approved by Nuvora before the product is shipped back.

6. Items That May Not Be Eligible

A return or replacement may be refused if the product:

  • Has been damaged due to misuse or improper handling.

  • Has been modified, altered, resized, repaired, or customized by the customer.

  • Shows damage caused after delivery.

  • Shows excessive wear or signs of use that are not related to a manufacturing defect.

  • Is returned without the required video proof.

  • Is returned without prior approval from Nuvora.

  • Is requested after the 7-day return period.

7. How to Request a Return

To request a return or replacement, contact us within 7 days of delivery.

Please send:

  • Your order number.

  • Your name.

  • A description of the problem.

  • Clear photos, if applicable.

  • A video showing the issue with the product.

Contact Nuvora

Email: nuvorashop001@gmail.com
Phone: 7567446068

Our team will review your request and let you know whether the product qualifies for replacement.

8. Return Approval

Do not ship the product back before receiving instructions from Nuvora.

Once your request and supporting evidence have been reviewed and approved, we will provide the necessary return instructions.

Products sent back without prior approval may not be accepted.

9. Replacement Process

Once the returned product is received and inspected, Nuvora will determine whether the issue qualifies for replacement.

If approved, we will arrange a replacement of the same item.

Replacement processing and shipping may take some time depending on product availability and the return process.

10. No Refund Policy

Nuvora does not provide monetary refunds under this Return & Refund Policy.

Where a return is approved, the resolution will be a replacement of the same item, subject to the terms and conditions of this policy.

11. Contact Us

If you have any questions regarding returns or replacements, please contact us:

Nuvora
Email: nuvorashop001@gmail.com
Phone: 7567446068

We recommend contacting us as soon as you notice any issue with your order so that we can review your request within the applicable 7-day period.

Nuvora reserves the right to review each return request and determine eligibility based on the conditions outlined in this policy.