Shipping policy

At Nuvora, we are committed to delivering your order quickly, safely, and efficiently. Please read our Shipping Policy before placing your order.

1. Delivery Time

We aim to deliver all orders within 4 to 5 business days after your order has been processed and shipped.

While we work hard to meet this delivery timeframe, occasional delays may occur due to courier services, weather conditions, holidays, or other unforeseen circumstances beyond our control.

2. Order Processing

  • Orders are processed after successful payment confirmation.

  • Once your order is processed, it will be prepared for shipment.

  • You may receive shipping updates or tracking information once your order has been dispatched.

3. Shipping Address

Please ensure that your shipping details are accurate before placing your order.

This includes:

  • Full Name

  • Complete Shipping Address

  • Postal/ZIP Code

  • Phone Number

Nuvora is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

4. Tracking Your Order

Where available, tracking details will be shared after your order has been shipped.

Please allow some time for the tracking information to become active after the courier receives the package.

5. Delivery Delays

Although our standard delivery time is 4 to 5 business days, delays may occur because of:

  • Courier or logistics issues

  • Weather conditions

  • Public holidays

  • High order volume

  • Customs procedures (where applicable)

  • Incorrect delivery information

We appreciate your patience if such situations arise.

6. Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost during delivery, please contact us as soon as possible.

For damaged products, our Return & Refund Policy may apply, and you may be required to provide a clear video showing the issue with the product.

7. Delivery Confirmation

Once the courier marks your order as delivered to the address provided during checkout, the order will be considered delivered.

If you believe your package was marked as delivered incorrectly, please contact us promptly so we can assist in reviewing the situation.

8. Contact Us

If you have any questions about shipping or your order, please contact us.

Nuvora

Thank you for shopping with Nuvora. We appreciate your trust and look forward to delivering your order as quickly as possible.